CASE STUDIES / SNEHA-JAIPUR

[CS-10]

I just wanted to do my work -
not decode section 44ada.

A conversation with

Sneha R.

Export Consultant

About

Sneha runs a Jaipur-based consultancy exporting services to European clients. Her GST refunds were stuck for 8 months due to missing export documentation.

Field

Consulting / Service Exports

Works with

European clients

Income via

Wise, PayPal, international bank transfers

Location

Jaipur

Annual income bracket

15–20L INR

Tax complexity

  • No LUT filed for zero-rated exports
  • Invoices not marked as export of services
  • FIRC/BRC proofs missing in refund applications

Challenge

"Got GST refunds stuck for 8 months released."

Applications bounced for ‘incomplete documents’. She didn’t know exactly what officers expected.

Invoices lacked export classification & place-of-supply

Refund annexures incomplete (no FIRC/BRC)

Cash flow took a hit with refunds parked indefinitely.

The TaxTap Moment

"They followed up with the department, fixed documentation errors, and the refund hit my account in 25 days."

Taxtap rebuilt the file end-to-end and owned the follow-ups.

Filed valid LUT for the relevant period

Corrected invoice formats and export tags

Compiled FIRCs/BRCs from AD bank, refiled refunds

Created a documentation pack for future claims

Numbers?

Refund released in 25 days after resubmission

Smoother quarterly refund cadence thereafter

"Eight months of waiting ended in under a month once the paperwork was right."

The Reality Before Taxtap

Execution gaps — not eligibility — caused the delay.

1. No LUT

    Exports treated like domestic supplies.

2. Incomplete Annexures

    Missing FIRCs/BRCs and export specifics on invoices.

How Taxtap Helped

Set the record straight and future-proofed the process.

✅ Documentation Fix

  • LUT, FIRC/BRC, corrected invoices

✅ Follow-Through

  • Officer coordination until credit received

"Refunds aren’t about luck — they’re about paperwork and persistence."

Lessons for Freelancers in Similar Situations

Service exports require LUT + FIRC/BRC to unlock refunds

Correct invoice details decide refund timelines

You do the earning.
We do the filing.

All filings. All deadlines. All that scary government stuff?
Handled — by real CAs, not robots.